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Email to FLOW from a ratepayer regarding the January 8 water outage TO: Felton Flow It was my misfortune to have to telephone Cal Am recently when we lost power in Felton and subsequently, all water pressure. The first two times I telephoned the 800 number I was not able to connect with anyone for so long I was forced to hang up. Although I was invited by their automated service repeatedly to take a short summary, I never received any service to evaluate. The third time I pressed the numeral designating I was reporting
a water main break I got a hold of a human. I asked her why we had
the outage and when to expect water and discovered she had outdated
information. When I told her I'd been at the site she was referring
to and had updated information, she retorted that she was only reporting
on the bulletin she currently had and that's all she knew. I offered
to update her but she had no desire for current information. Further,
when I asked her why, after living here for 18 years, this time
we lost water pressure so quickly when previously it would take
days of electrical outage before we would lose water pressure. She
was unable and unwilling to respond. In the end I told her what
I thought of her poor customer service and asked to be put through
to the short survey. Instead she hung up on me. Name withheld on request |